Say Yes To Us!
At Aruná, we offer multiple ways to contact us, including social media, WhatsApp, email, web forms, and phone calls. You can choose the option that works best for you; however, it is important to keep in mind that, as a 100% digital company, we follow standardized response times and processes to ensure the best service experience.
These are maximum response times, meaning that if one of our Wedding Experts is available, they may contact you immediately. We recommend having basic information ready, such as your event date and approximate number of guests, so we can provide accurate details about pricing and benefits.
Call Center, WhatsApp & Email: Up to 24 business hours
Reservations: Up to 48 business hour
CONTACT OPTIONS
Once you have signed your contract with us, it is important that both you and your guests understand how each of our departments works. Below, we explain the role of each area and the processes involved.
Remember that if anything is unclear, you can always schedule a call with your Wedding Expert, who will be happy to answer all your questions and provide personalized guidance.
Payment Mail
This email address, pagos@mexcovery.com, is exclusively used for payment registration purposes. It is not a contact channel for information requests, questions, or complaints.
Please note that this is a “no-reply” email address, meaning it does not allow two-way communication or the exchange of messages between email addresses.
Booking Web
This website is the only available channel for making reservations. No reservation requests can be processed through email, WhatsApp, or phone calls.
Even if you have already made a reservation and need to make a modification, you must request a cancellation first and then submit a new reservation through our website.
Call Center
Our call center is exclusively available to assist with questions regarding existing reservations or to process credit and debit card payments.
To receive assistance, you must have your reservation number and the name of the reservation holder available.
Our call center is exclusively dedicated to assisting with questions regarding existing reservations and processing credit or debit card payments.
To receive assistance, you must have your reservation number and the name of the reservation holder available.
Wedding Experts
Your Wedding Expert will be available to assist you with any questions and provide follow-up regarding your contract. You may request reservation reports for your group at any time.
The main communication channel will be through WhatsApp. If you require a phone call, it must be scheduled in advance.
Service and Quality
Our processes are completely transparent. For this reason, all calls, WhatsApp conversations, and emails are stored and monitored by our Quality Assurance department to ensure the highest service standards.
The email address calidad@mexcovery.com is the only channel available to submit any complaint, comment, or suggestion.
Wedding Planner
Each hotel has a team of expert Wedding Planners assigned to assist each couple throughout their journey.
Your Wedding Planner will guide you through every step of the process, helping you prepare and choose all the details for the most important day of your lives.
