When receiving an invitation to a destination wedding, it is natural to have questions about attendance, travel details, and your reservation.
That’s why we have gathered some of the most frequently asked questions to help you better prepare for this special event.
Once you receive your invitation and complete your reservation, your attendance to the event will be confirmed. Simply follow the instructions provided in the email you received to complete the required payments and secure your spot.
The confirmation email you received includes the change and cancellation policies for your reservation. If you request a cancellation before the date specified in your email, no penalty will apply.
Your confirmation email includes the available payment methods for your reservation. Simply choose the option that works best for you and follow the instructions provided in the email to complete your payment.
It is very important to send your payment receipt on the same day your payment is made. You can send it via WhatsApp to +52 55 7476 3971 or by email to pagos@mexcovery.com.
If you do not send your receipt on the same day, we will need to track your payment manually, and any follow-up will only be handled through email.
All guest lists close 3 months before the event date. You will have until that deadline to complete your reservation and confirm your attendance.
The only way to access the event is by completing your reservation through the wedding reservation website or through the Mexcovery WhatsApp number where you were contacted.
If you do not make your reservation through these channels, you will need to request a Wedding Pass directly from the couple. This pass has an additional cost and is not always available, as quantities are limited.
Your reservation includes everything specified in your invitation. It is important to read it carefully so you can review all the inclusions and benefits available when traveling with Mexcovery.
All Mexcovery processes are automated. Every time there is an update or activity on your account, you will receive an automatic email notification.
Please make sure to check your spam or junk folder, as confirmation emails may sometimes be redirected there.
Yes. Before your payment deadline, you can make as many partial payments as you wish, whenever it is most convenient for you.
Remember to register each payment you make to ensure your reservation records remain updated.
We hope this information has been helpful and makes planning your attendance a more comfortable and stress-free experience.
If you still have any questions, please don’t hesitate to contact us. We are excited to share this special moment with you and look forward to celebrating together soon!
